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Wont allow inout of Card Details?

Printed From: Cyberpower UK
Forum Name: Website Issues
Forum Description: Problems with placing an order? Website broken? Let us know here!
Printed Date: 19/Oct/2021 at 07:20

Topic: Wont allow inout of Card Details?
Posted By: scotchrat
Subject: Wont allow inout of Card Details?
Date Posted: 01/Jul/2021 at 21:37
Hey all, need a quick bit of help.

Been trying to place an order though the website for about 2 hours now but everytime I select payment method (Credit/Debit Card) it wont allow me to input my card details? 

I've read a few other post saying to turn of anti-virus and other applications that could interfere ( I dont have ad blocker if that is an issue).

Im currently using a PC to visit the website but have also tried via my mobile phone and tablet device but to no avial on any device.

Any ideas?

Posted By: Crunchy_Cookies
Date Posted: 02/Jul/2021 at 16:31
Try clearing your browser cache/cookies, and check none of your fields contain any special/accented characters as sometimes the website doesn't like that.

If that makes no difference, you would be best contacting the sales team:
0333 323 7776 Option 1
Mon-Fri, 9:00am - 5:30pm

- Crunchy_Cookies 🍪 - CyberPower UK Discord /Forum Mod

Posted By: Dave
Date Posted: 02/Jul/2021 at 17:49
Hope you got this sorted, if not please do as requested above by Crunchy, we would look to help out.

Posted By: scotchrat
Date Posted: 02/Jul/2021 at 19:20
Hey, Crunchy and Dave.

Unfortuantely clearing my cache and cookies made no differences and no special characters where used to fill any fields.

I'll need to give the sales team a call sometime next week.

Thanks for the help though folks! Smile

Posted By: Dave
Date Posted: 05/Jul/2021 at 08:25
Do you have a screenshot of whats happening so we can get a better idea?

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