We offer a range of delivery options depending on the product weight, size and your location. We ship products across the UK and Europe (other worldwide deliveries are subject to request), with FREE standard delivery to UK mainland. We use DPD local couriers, the UK's leading parcel delivery brand, to ensure your packages are delivered safely, quickly and with greatest care.
For more information: Contact Customer Services – [email protected] / 0333 323 7776
When will I know my order has been shipped? When your order is shipped, we will call you/ leave a message or email you confirming that the order has shipped after which you can check our order tracking page to see the consignment number. You can use this to track your order online from roughly 18:30 that evening.
When shipped, how quickly will my order arrive?
Once your order is shipped, it is estimated that your computer will be with you the next working day (excluding weekends & bank holidays). Deliveries to Highlands, Channel Islands and ROI will take longer, depending on the accessibility of your delivery location.
Orders placed on a Saturday delivery service will be dispatched on a Friday for delivery on a Saturday morning.
What courier company do you use? Your order will be dispatched to you by our preferred courier, DPD Local. DPD Local have a good reputation and a very high percentage of consignments are delivered the next working day. In busy periods however, your order may take 2 working days to arrive.
What time will my computer arrive? Your order will be dispatched on a next day delivery service and therefore it may come at any time between 9am - 6pm. (Unless you have chosen an AM or Pre 10:30 Delivery)If you have provided us with a mobile contact number then DPD Local will give you a one hour delivery slot so you won’t have to wait in all day.
What happens if I miss the delivery courier? Should there be nobody available at your premises to accept delivery of your order DPD will leave you a card with a telephone number for you to arrange a re-delivery of your order.
Can I get a fast track service? You can add a fast track service to your order to have your order dispatched within 1 or 3 working days**
What are your office opening times? Monday to Friday (not inc Bank Holidays) Opening hours: 09:00– 17:30
How can I get my tracking information You can track your order on our website from Purchasing to Shipping , once the order has been shipped this will also be updated with a tracking number and a link to the couriers website
|Warehouse collection (not available for financed orders)||FREE|
|Standard Insured Delivery UK mainland||FREE|
|Special Care Delivery by Specialist Courier||£29|
|Saturday Del. to UK mainland||£29|
|Sat. Special Care Delivery by Specialist Courier||£49|
|Sunday Del. to UK mainland||£29|
|By 10:30am to UK mainland||£25|
|Morning by 12:00 UK mainland||£15|
|N.Ireland/Scottish Isles/IOM (post code dependant)||£29|
|Republic of Ireland||£29|
|EU Country (Small Box)||£34|
|EU Country (Large Box)||£78|
|Collect and dispose of old computer||FREE|
* Due to security reasons, we will contact you if you specify different shipping and billing addresses*
** Fast track options dependant on system specifications