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 Topic: Computer restarts during video playback |
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Specle
Components Assembled 
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
   Topic: Computer restarts during video playbackPosted: 13/Aug/2012 at 01:53 |
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recently purchased a computer from cyberpower and when i play video through vlc media player the computer randomly restarts. any idea what could be causing this?
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Dodge
Overclocked by 10% 
Joined: 04/Dec/2010 Location: United Kingdom Online Status: Offline Posts: 285 |
Posted: 13/Aug/2012 at 08:22 |
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does it play fine with wmp or media player classic ? did u install any codecs ?
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Dodge
Intel i7 975 @ 4.0ghz - 12gb Kingston DDR3 - ASUS P6T Deluxe V2 - GTX 680 - CM 590 Case - Corsair HX850 PSU |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 17/Aug/2012 at 18:07 |
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been away the past week so haven't had a chance to reply, currently running the same video on the same monitor but using, windows media player classic - home cinema. i will edit when i have some results, i really hope it is just a vlc compatibility problem!
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Dodge
Overclocked by 10%
Joined: 04/Dec/2010 Location: United Kingdom Online Status: Offline Posts: 285 |
Posted: 18/Aug/2012 at 01:30 |
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Any more restarts ?
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Dodge
Intel i7 975 @ 4.0ghz - 12gb Kingston DDR3 - ASUS P6T Deluxe V2 - GTX 680 - CM 590 Case - Corsair HX850 PSU |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 21/Aug/2012 at 12:17 |
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Got an update, i have been using media player classic. and no restarts during video playback, but i have noticed when the pc is left on downloading through steam or left on a web page i will come back and the PC will have restarted, strange, i am waiting to catch it in the act of the restart though, i am hoping it might just be doing it through Microsoft updates, but you usually get a message saying updates where installed but i have no such message and when i re-open mozilla it says there was a problem and the web page recovery screen is showing.
I am convinced the problem (if there is one) is down to software though. Edited by Specle - 21/Aug/2012 at 12:18 |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 21/Aug/2012 at 12:53 |
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Update #2 Now when i restart the computer tries to perform a check disk and as it gets to the end it restarts and repeats the check disk on a loop. :(
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Cyber_Tech
Forum Administrator 
*Tamed Overclocker* Joined: 11/Jun/2008 Location: United Kingdom Online Status: Offline Posts: 9928 |
Posted: 21/Aug/2012 at 13:54 |
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What HDD/SSD are you running?
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Note: the forums aren't an official support route, but we'll do our best.
If you have a fault please contact our official support line: 0844-371-8787 or email support@cyberpowersystem.co.uk |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 21/Aug/2012 at 16:27 |
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After about 10 or so attempts it made it through the check disk =/
it is a 2TB seagate HDD. i must have booted up less than 50 times to date. do you think this could be an anomaly or should i report it over the phone in case it turns out to be a fault with the HDD? |
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Cyber_Tech
Forum Administrator
*Tamed Overclocker* Joined: 11/Jun/2008 Location: United Kingdom Online Status: Offline Posts: 9928 |
Posted: 21/Aug/2012 at 17:02 |
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Unlikely, those HDDs are very reliable.
Can you skip check disc to get into windows? |
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Note: the forums aren't an official support route, but we'll do our best.
If you have a fault please contact our official support line: 0844-371-8787 or email support@cyberpowersystem.co.uk |
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Dodge
Overclocked by 10%
Joined: 04/Dec/2010 Location: United Kingdom Online Status: Offline Posts: 285 |
Posted: 22/Aug/2012 at 00:53 |
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you could scan the drive with HDtune for errors, anything is possible.
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Dodge
Intel i7 975 @ 4.0ghz - 12gb Kingston DDR3 - ASUS P6T Deluxe V2 - GTX 680 - CM 590 Case - Corsair HX850 PSU |
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Cyber_Tech
Forum Administrator
*Tamed Overclocker* Joined: 11/Jun/2008 Location: United Kingdom Online Status: Offline Posts: 9928 |
Posted: 22/Aug/2012 at 09:41 |
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Try a firm ware update.
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Note: the forums aren't an official support route, but we'll do our best.
If you have a fault please contact our official support line: 0844-371-8787 or email support@cyberpowersystem.co.uk |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 22/Aug/2012 at 13:10 |
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i will do both. i never new HHD's had up datable firmware, but i will investigate it further, everything seems to be fine at the minute but i haven't been using it much
Rob. |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 23/Aug/2012 at 16:23 |
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Well i just tried HDtune, when i tried to run an error scan the pc restarted instantly, this is really disappointing :(
Edit: re tried the scan and is now in progress, but these random inconsistencies are really annoying, it can play bf3 for hours on end, but i open a certain program and it restarts? edit:2 quick scan revealed nothing i can leave it on over night on a full scan if you want? also i had a look round the net for updating the firmware but didn't get anything solid to go by. Edited by Specle - 23/Aug/2012 at 16:34 |
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Cyber_Tech
Forum Administrator
*Tamed Overclocker* Joined: 11/Jun/2008 Location: United Kingdom Online Status: Offline Posts: 9928 |
Posted: 23/Aug/2012 at 16:58 |
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Maybe contact support and arrange a replacement.
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Note: the forums aren't an official support route, but we'll do our best.
If you have a fault please contact our official support line: 0844-371-8787 or email support@cyberpowersystem.co.uk |
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Specle
Components Assembled
Joined: 24/Jul/2012 Location: United Kingdom Online Status: Offline Posts: 34 |
Posted: 23/Aug/2012 at 17:00 |
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i will do, everytime i clicked benchmark the system restarted. thanks for your help, i only wanted to ring as a last resort.
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