Limited Warranty Information of CyberPower PC UK

CyberPower PC UK ("CyberPower") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Before shipping a computer system, CyberPower "runs-in" the system continuously for at least 24 hours, and then records a full diagnostic report, making sure everything functions properly.

WHAT IS COVERED -- CyberPower warrants that the hardware products it sells are free from defects in materials and workmanship. This warranty also covers damage due to the shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by CyberPower, usage not in accordance with instructions accompanying the product(s), failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by CyberPower. This warranty does not cover software, external devices; accessories or other parts added to a CyberPower system after the system is shipped from CyberPower; or accessories or parts that are not installed in the CyberPower factory. Monitors, keyboards, and mice that are included on CyberPower's standard price list are covered under this warranty; monitors that are included on CyberPower's standard price list are still bound to original manufacturers' pixel and warranty policy; all other monitors, keyboards, and mice are not covered.

LENGTH OF WARRANTY -- The warranty term for new desktop computer systems purchased from CyberPower is three (3) years beginning on the date of the invoice, as further described below. Motherboard, Hard Drive, CPU, RAM, Video Card, and LCD monitor came with the new desktop computer system and parts and upgrades sold separately from the computer system carry a one (1) year term as further described below. Notebook computers purchased from CyberPower carry a one (1) year warranty as further described below.

"DEAD ON ARRIVAL" REPLACEMENT OR REFUND POLICY -- CyberPower has a special policy for all new product purchased from CyberPower that fails to work properly upon delivery. Provided a Return Merchandise Authorization number, described below, is obtained during the first seven days following delivery, defective product may be returned to CyberPower for a complete refund, or replacement with a new product. Refer to the telephone number in the warranty materials shipped with your computer, or call CyberPower at 0800-019-0863, 0800-612-0279 during the first seven days following delivery to request a Return Merchandise Authorization number, and follow the return procedures described below.

THIRTY DAY MONEY-BACK GUARANTEE -- For the first 30 days, beginning on the date of the invoice, CyberPower will refund your purchase price on returned product. Refer to the telephone number in the warranty materials shipped with your computer, or call CyberPower at 0800-019-0863, 0800-612-0279 during the first seven days following delivery to request a Return Merchandise Authorization number, and follow the return procedures described below. The purchase price, minus a 15% restocking fee, will be refunded for product returned in the same manner after 30 days until 45 days after the invoice date. Shipping charges are non-refundable. NO REFUNDS OR CREDITS are allowed after 45 days from the date on the invoice.

IF YOU HAVE A PROBLEM COVERED BY THIS WARRANTY -- Upon CyberPower's prior written consent, CyberPower will repair or replace products returned, in their original or equivalent packaging, to CyberPower's facility. To request warranty service, you must call within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your computer, or call CyberPower at 0800-019-0863, 0800-612-0279. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, CyberPower will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen days. Any product returned to the factory that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. CyberPower will ship the repaired or replacement products to you freight prepaid if you use an address in the U.K. Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product back to CyberPower in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to CyberPower, we recommend that you back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call CyberPower for technical assistance.

REPAIR OF YOUR SYSTEM -- CyberPower owns all parts removed from repaired products. CyberPower uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If CyberPower repairs or replaces a product, the warranty term is not extended.

CROSS-SHIPMENTS -- CyberPower will ship replacement product before receipt of returned product, subject to the above warranty provisions, only at CyberPower's discretion and when the cross-shipment is guaranteed by credit card or other acceptable credit arrangement.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify CyberPower in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify CyberPower in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED KINGDOM. CYBERPOWER'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.

CYBERPOWER SHALL NOT BE LIABLE BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT AND SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LIABILITY FOR PRODUCTS NOT AVAILABLE FOR USE, OR FOR LOST DATA OR SOFTWARE.

PLEASE REMEMBER: You are responsible for your software and data. CyberPower is not required to advise or remind you of appropriate backup and other procedures.