Website layout was excellent, although some parts could me made clearer/ more helpful when it comes to emphasising what each part does or contributes to the system. Purchasing was no problem and it was easy to select everything I needed to find, and there was always good up to date tracking information given when needed.
Good allover, no problems with product. Had to reschedule delivery but, this was easy as courier link was easy to use.
I've decided to give CYBERPOWER a try based on the recommendation from my friend. To start with I am no PC expert by all means and I needed a little bit of a guidance to chose my PC. To start with the Sales service (Alan to be more precise) has been a star! He has helped me to get the right components and gave me an unbiased opinion about the PC specs without forcing me to buy anything extra. Now to make this review as honest as possible I'll have to mention that, when I received the PC there was a problem with Windows operating system. Originally I thought that it is caused by the parts of the PC, in fact the RAM stick must have been gone a little loose in the packaging, which is one of the most common issues, and is out of PC providers control, but due to it being loose my PC was having some issues with booting. After contacting Techincal support (Chris Mckay) I've been guided through all the steps that I can do to see if I can solve the issue. Additionally, I've been given an option to just send the part to them to see if they can solve the issue, but because of how professional, knowledgeable and helpful Chris was I was able to solve the issue, and now I have a fantastic piece of PC that runs like a dream! The way I was treated by the customer service has left me really satisfied with the decision to chose CYBERPOWER over any other sellers. To sum it all up I could not recommend this company highly enough.
was very easy to order. and delivered as promised. excelent service.
I gave poor rating for shipping options because I ordered next day dispatch and it turned out that my processor was not in stock and so I had to wait extra days- I got a refund for the service but I mean if you can't provide it then don't offer it...
Great experience all the way through the process from ease of using the website to contact from the sales team and arrangement of the delivery to receipt of the delivery
Good feedback from the sales department with regular updates. Did not receive my cyberpower headphones as there was a delay on the back order - was not told about this, a quick email explaining that they would be delayed would have been nice. However no real problem as they arrived a day or two later.
Easy to use web site, selected the items we preferred for the tower pc. Kept up to date with progress as it moved from sales, accounts, build, test, delivery. Easy to track progress, arrived as promised, well packed / protected.
Overall we are very pleased with the desktop. There were a few minor issues. On delivery I noticed all the staples on the side of the box had come apart, but the interior box looked fine so we accepted it. There was condensation inside the desktop when we opened it, we let it dry out and everything seems fine. Had some issues on start-up because the sata wire was not connected. (not sure if it was us when we unpacked it or if it just came loose in transit) Once we fixed that everything was fine. The only issues were really with shipping and delivery, we are quite happy with the desktop so far thank you.
Would not hesitate to recommend a product from this company. Excellent.
this thing is what I always wanted in a gaming pc.the guys at cyberpower were great. lets get down to it.it blows everything away that I play on It.and it blows me away watching it do that.would I order from cyberpower again,in a heartbeat
Am a long life customer, and this build is professionally done.
First rate as ever. This is my third PC from Cyberpower. Their technical support is excellent. They keep you informed at all stages of the process. I have no need to go anywhere else and I'll be buying my next PC from you too (in a couple of years).
Delivered then said and was easy to set up. only disappointment was the head set, can get sound but the mic won't work.
This is my 3rd pc from cyberpower and I've always found them to be a fantastic balance of quality to price. The sales team are great and will review your order to make sure you are happy with your choices.
I would like to say thank you to all the support and service from the cyber power team in helping me purchased the LUXE 500 VR GAMEING PC. The pc arrived in a very well packed big box. The pc looked great! everything in the pc was put together very neat and tidy. Overall i am very happy and would buy here again in the furture. Many thank
Alan dealt with this purchase which was smooth and professional. I initially made contact about a VAT issue and the my emails were replied to promptly. I phoned support for advice about the options I was undecided upon and I was guided through my options. I am extremely happy with the service. First class service. Definitely a returning customer.
Very good easy to use experience ordering from Cyberpower, i have ordered quite a few PC's from them now and they have all come promptly and well built. Not much more you can ask for.
Everything was perfect bar 2 things. The case I chose was displayed as having alot of neon on multiple fans but when shipped it didn't have that. Secondly I paid extra for before 10am delivery but it was delivered around 10;15/30. Bit picky but if it says before 10!
Great system, absolutely love it, running new games with top specs. I'm not really computer savvy, so a little bit of information on each option would have helped. For example, I had no idea my monitor cable didn't work with this system. I had to buy a vga to hdmi adapter from Amazon before I could use it.